Versa 2 white screen

[Patb2]

Hi everyone 

I have a question about the versa 2, I have had it for just over 11 months

It was fine until yesterday but ever since I woke up this morning I've been having an issue

The screen is completely white

The watch itself  seems to be working fine as when I tap the screen, It vibrates and it still syncs and tracks my stats normally with my phone and the screen turns on when I go to check the time but its completely white

Any ideas on what I can do to fix the issue

Thanks in advance 

Patrick 

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @Patb2, welcome to the Community Forums.

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Let me know how it goes. 

[Patb2]

Hi 

Unfortunately I doesn't seem to have worked 

My screen has a white background still with tiny coloured dots all over it

Thanks for any other advice you might have

Patrick 

[MarreFitbit]

Hello @Patb2, I appreciate you had followed the tips and recommendations provided above.

Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.