Versa 2 not tracking sleep

[Dissa1]

I literally just got my fitbit and the first 2 times I slept it tracked my sleep but now it just doesn't. I've tried everything suggested in these threads and it just doesn't work. I am very unhappy and if this keeps up I will be asking for a refund.

[JuanJoFitbit]

@Dissa1, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa 2 stopped tracking your sleep. I totally understand how you feel about this. By the way, thank you for troubleshooting this issue before contacting our forums.

I would like to follow up and help you in order to turn the bad experience into a good experience. If you haven't returned your watch, I would like to know what troubleshooting steps you have tried. This will help me to avoid providing the same steps and assist you accordingly.

Looking forward to your response.