Versa 2 not tracking stats

[Chefgirl8661]

Woke up this morning to see that my Versa2 is not tracking any data. Also no flashing lights on back of watch.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Chefgirl8661, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared. To fix both issues of your Versa 2, please try the following steps to perform a restart and let me know if the issue persists:

1. For Fitbit Versa 2, hold the back button for 10 seconds.
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Looking forward to your reply. Let me know if you have any additional questions. 

[Shae2020]

I am having the same issue. I have tried everything to make it work. The sad part is I just got this tracker Friday!!

[Chefgirl8661]

I ended up contacting customer service and they are sending out a new one. I just had mine for a month myself. I even did the factory reset and nothing happened 

Sent from Yahoo Mail on Android

[Shae2020]

Ugh. 

[RicardoFitbit]

Welcome aboard @Shae2020 and thanks for your update @Chefgirl8661.

@Shae2020 Thanks for sharing your issue with me, I can understand your frustration. To better assist you with this situation, can you please elaborate? Is your Versa not tracking your stats at all or just some of them? Or, is your new device tracking stats but inaccurately? More information will be appreciated.

@Chefgirl8661 I'm happy to know that our Customer Support team provided you assistance to get you back on track. Please do not hesitate to contact me back if you need anything else, it was a pleasure to help you.

I'll be around. 

[Shae2020]

My tracker isn't recording anything. I did two workouts yesterday and my activities say I did 0. Nothing is recording on the tracker, therefore, nothing is showing on the app. It looks like I been sitting down doing nothing for two days. I own a Fitbit fitness group and we use Fitbit as our tracking device but mine doesn't work. It is frustrating. 

[RicardoFitbit]

Hi @Shae2020, welcome to the Community Forums!

I appreciate the details that were shared in your post, seems odd that your device isn't recording your stats as it should. Since the restart process that was previously shared didn't work, please try changing the clock face of your Fitbit device: How do I change the clock face on my Fitbit device? and let me know if the issue persists. 

Looking forward to your reply. 

[Shae2020]

It's crazy. I just got this one Friday. Called customer service and they are sending another one. I didn't get the chance to use THIS one. This is crazy

[RicardoFitbit]

Your update is appreciated @Shae2020.

Thanks for the details that were shared with me, I'm happy to know that your Customer Support team provided you assistance with this situation. Please do not hesitate to contact me back if you need anything else, I'll be here.

It was a pleasure to assist you.