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Versa 2 not tracking steps and stais

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‎09-12-2020 16:32 - last edited on ‎09-18-2020 18:36 by Fitbit Moderator

‎09-12-2020 16:32 - last edited on ‎09-18-2020 18:36 by Fitbit Moderator

My Versa 2 has not worked properly ever since the last update.  It does not track all my steps or my stairs.  It is making up what my workouts “may” be.  I will be on the treadmill and it tracks it as an elliptical or I will be walking outside and it tracks only half of my walk.   I have made sure of all the obvious- clean tracker- fit is proper, etc. 

I have only had this since Christmas Day 2019.  A bit disappointed 

 

Moderator Edit: Clarified subject

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‎09-18-2020 18:35

‎09-18-2020 18:35

Hi @KMcC9971, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting, I understand how frustrating this matter can be for you. To fix this uncommon situation, I recommend you to restart your Versa 2 following the steps that are specified on this help article and let me know if the issue persists.

 

I'll be here if further assistance is needed.

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