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Versa 2 not tracking steps

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‎06-08-2020 12:15 - last edited on ‎06-25-2020 18:16 by

‎06-08-2020 12:15 - last edited on ‎06-25-2020 18:16 by

My Versa 2 isn’t tracking my steps and I’ve tried charging it up, restarting it and not wearing it. 

 

 

Moderator edit: subject for clarity

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‎06-25-2020 18:16

‎06-25-2020 18:16

Welcome to the Fitbit Community, @Christyparker98.

 

I am sorry to hear your Versa 2 isn't tracking your steps. Thanks for trying to resolve this and I am here to help. I would like to confirm if these are the steps you followed to restart your watch: How do I restart my Fitbit device?

 

Please let me know if you see your steps on your Versa 2 when you wear it on the wrist? Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take.

 

If you don't see your steps in the app, please make sure your Versa 2 is syncing. You can follow these steps if you experience any difficulties with syncing your device: Why won't my Fitbit device sync?

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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