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Versa 2 not turning on

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‎07-28-2020 02:08 - last edited on ‎07-28-2020 18:43 by Fitbit Moderator

‎07-28-2020 02:08 - last edited on ‎07-28-2020 18:43 by Fitbit Moderator

hi it's been just 6 months since i have bought this device. This device is not working anymore for me as its not getting power on and it's unresponsive. 

 

Please help me understand if there are any service center in pune, india where i'm currently residing so that i can get it fixed there or please help me with replacement device.

 

Thanks & Regards!

 

Moderator Edit: Clarified subject

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‎07-28-2020 18:42

‎07-28-2020 18:42

Hi @PriyanS, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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