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Versa 2 button not working

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‎07-28-2020 03:53 - last edited on ‎07-28-2020 18:48 by Fitbit Moderator

‎07-28-2020 03:53 - last edited on ‎07-28-2020 18:48 by Fitbit Moderator

Yesterday was the first time i'm tracking my swimming activity.

After swimming, my home button (left button) is not functioning.

I've tried restarting versa few times and still not working.

Please assist.  

 

Moderator Edit: Clarified subject

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‎07-28-2020 18:48

‎07-28-2020 18:48

Hi @mejulie85, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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