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Versa 2 not turning on

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‎11-08-2020 03:58 - last edited on ‎11-08-2020 18:31 by Fitbit Moderator

‎11-08-2020 03:58 - last edited on ‎11-08-2020 18:31 by Fitbit Moderator

My fitbit is constantly getting a bright light flashing screen. I have call customer service before and they directed me to turn it off and restart it.  Well now it's not turning off. What is the problem. I had the 1st Versa and after the update it wouldn't do anything. I've had the 2 for a year like the 1st one and now it's messing up. Not a happy camper

 

Moderator Edit: Clarified subject

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‎11-08-2020 19:01

‎11-08-2020 19:01

Hi @Patyk, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you.  Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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