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Versa 2 not turning on

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‎07-17-2021 13:27 - last edited on ‎07-17-2021 14:52 by Moderator Alum

‎07-17-2021 13:27 - last edited on ‎07-17-2021 14:52 by Moderator Alum

Versa 2 screen is blank.  I have tried charging it and still will not activate.  Since it is out of warranty,  support only suggests to replace it.  Has anyone else had this trouble and been able to activate the watch?

 

 


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‎07-17-2021 14:51 - last edited on ‎09-17-2024 09:38 by Fitbit Moderator

‎07-17-2021 14:51 - last edited on ‎09-17-2024 09:38 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @seasmaine. 

Thank you for sharing this information about what you've been experiencing with your Versa 2 watch. 

If you already tried the restart procedure described here and you continue to experience the same problem with the screen of the Versa 2, I recommend that you proceed with the replacement process offered by the Customer Support team, since there are no other troubleshooting steps available for this type of display issues. 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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