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A warm welcome to the forums @Carolmacd.
Thank you for sharing the inquiry regarding Versa 2.
I'd like to know if you have the latest version of the Fitbit app installed.
Could you please confirm if you already tried all the steps listed here to resolve syncing problems? Also, please make sure to check if the mobile device you're using is listed here as a compatible device to sync with the Fitbit app.
Best Answer