Versa 2 not working at all

[nat.r]

My Versa 2 is less than 2 months old. It has stopped working today. Screen / touch screen was intermittently working last couple of days but now there is nothing at all. 

[Marrrmaduke · Accepted solution]

@nat.r Rub the contacts with some alcohol and place on the charger for several hours. Then, you can attempt hard reset using the back button:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.