Versa 2 not working properly

[Julesw5419]

HI, 

I bought my new versa 2, but cant get it to give the right results! 

The Floors, Sleep and Steps are completely wrong. It tells me that I've done thousand's of steps when I'm asleep in bed at night. There isn't enough Floors, as I do quite a few. And because the Steps are out, the Miles, Calories and Exercise results are wrong! The Sleep feature sometimes says I've had only a few hours sleep when in fact I've had a lot more! 

Can anyone tell me what's happening to it please? I need to know if its faulty or not? 

TIA! 

[SunsetRunner]

Try a Restart, Jules, and do it several times if necessary.

[Julesw5419]

Thanks for your advice, but it still hasn't changed anything! I have restarted the tracker several times! 😞

[SunsetRunner]

Try a Factory Reset by swiping left to Settings, then About, and then Factory Reset.

[Julesw5419]

Okay, so I've done a factory reset and still hasn't worked! 

I'm sitting in my chair with the tracker on my wrist, straight after the reset and already it says ive done 8 steps when I haven't moved from this chair! 

Its also having problems syncing! 

Getting fed up of this now, and looking at all the posts, most people are having problems too! 

Think its time to return it! 

[SunsetRunner]

Contact Customer Support.