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Versa 2 not working

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‎06-29-2020 21:14

‎06-29-2020 21:14

My Versa 2 is no longer working. Charged it last night before bed and put it back on to track my sleep, which in hindsight it had not been accurately tracking sleep or steps for a couple weeks. Was at 98% after sleeping and within an hour the screen started flickering green around the edges. Then it would repetitively show a loading type screen; half white and half flickering green. Then vibrate and be completely unresponsive, with the exception of the touch vibration when I pressed the button. All the while, the watch was getting much hotter. Would occasionally flicker on with my normal background, but still completely unresponsive and within seconds shut itself off. It did finally die after about an hour of this. I am worried about plugging it into the charger with the way it had been overheating. I don't need a house fire. I've only had it since April and chose the fitbit over the Samsung because they've never disappointed, and it's more use friendly for my needs. I feel naked without it and hoping to start reading about some resolutions to this seemingly common scenario.

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‎07-06-2020 14:31 - edited ‎07-06-2020 14:31

‎07-06-2020 14:31 - edited ‎07-06-2020 14:31

Hi @DVader. Welcome to the Community. I'm sorry for the delay.

 

I appreciate the details you've provided about the Versa 2 and for every step that you've tried to get it working again. I understand your concern about its behavior and since your watch is still unresponsive, I went ahead to contact our Support team so they can create a case on your behalf. They'll send you an email with further instructions to help you out with this matter. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

 

I'll be around if you need anything else.

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