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Versa 2 not working

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‎08-15-2020 06:01

‎08-15-2020 06:01

Hi- last week the button stopped working- this week the watch is completely unresponsive. It’s 8 months old and I use iPhone but this is no longer syncing. How can I resolve?

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‎08-21-2020 16:39

‎08-21-2020 16:39

Hi @Christine0175. Welcome to the Community Forums.

 

Thanks for sharing details about your Versa 2 behavior. I'm sorry that you've had this experience with it and let's work on this together. Just to confirm, by not responding do you mean that it's not turning on? Do you feel the button stuck on your watch? Is the green light on the back blinking?

 

If you've not done so, I'd recommend to exhaust the troubleshooting tips from this help article and let me know how it goes.

 

I'll look forward to your response.

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‎08-25-2020 03:03

In response to LizzyFitbit

‎08-25-2020 03:03

Hi

Is there a support department who can help with this- the side button is stuck and not working. The screen only works intermittently.

It’s not helpful to direct me to scroll through other people’s issues- is there not a warranty on the versa?
Is there a helpline that I can contact to get this resolved?
Christine

Get Outlook for iOS
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‎08-28-2020 15:25 - last edited on ‎10-15-2023 14:41 by Fitbit Moderator

In response to Christine0175

‎08-28-2020 15:25 - last edited on ‎10-15-2023 14:41 by Fitbit Moderator

Hi @Christine0175. It's good to see you here again.

Thanks for keeping me posted. I see where you're coming from and I'm sorry for the inconvenience that you've experienced with the Versa. We do have a Support team and so I can connect to them, could you please confirm if you tried the tips from this help article? This is just to make sure we've exhausted the proper troubleshooting on your Versa. Please keep me posted.

In regards to your other question, all our Fitbit products have a warranty that covers any manufacturer defect. You can check our warranty policies here.

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‎08-30-2020 07:01

In response to LizzyFitbit

‎08-30-2020 07:01

Hi-

I cannot run any more troubleshooting on your behalf- it’s stuck on a wallet screen and I can’t switch it off or do anything.

This is extremely frustrating that I cannot get support without all this back and forth. It was an expensive purchase and this lack of customer support is very disappointing. If there is support available please put me directly in touch (email, phone)

Get Outlook for iOS
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