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Versa 2 not working

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‎12-06-2020 04:28 - last edited on ‎12-06-2020 17:01 by Fitbit Moderator

‎12-06-2020 04:28 - last edited on ‎12-06-2020 17:01 by Fitbit Moderator

My tracker Versa 2 won’t work at all since yesterday. Stats are visible on my iPad, but nothing shows on my device which is totally frozen... please someone tell me what to do.

 

Moderator Edit: Clarified subject

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‎12-06-2020 17:00

‎12-06-2020 17:00

Hi @FitLorraine, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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