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Versa 2 not working

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‎05-25-2021 14:13

‎05-25-2021 14:13

Last night I went to bed with my Versa 2 on 74% - I don’t wear it to bed. 

This morning the screen wouldn’t come on when I turned my wrist or pressed the button. I thought the battery had died over night as this has also happened before. Put it on charge and it is on 27% and charging but the screen still won’t come on and it will not sync to my phone.

 

I have only had this tracker since February 2021 and have had two issues already. Not very happy. 

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‎05-25-2021 19:15

‎05-25-2021 19:15

Thank you for visiting the Fitbit Community, @lshakey.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided.

 

I would recommend restarting your watch by following these instructions.

 

Whether this doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

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