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Versa 2 notification feature not working

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‎08-14-2020 10:04 - last edited on ‎08-14-2020 21:29 by Fitbit Moderator

‎08-14-2020 10:04 - last edited on ‎08-14-2020 21:29 by Fitbit Moderator

After switched to new phone + download Fitbit app + logged in to Fitbit app + added versa 2 in app + setting up notification function + update app, but it's does not working. It's able to sync all my steps and heart rate into the app. However all the calls and messages notification does not link to my Versa 2 watch. The app requires to reboot my phone to enable the notification function, but it's does not working. Please assist.

 

Moderator Edit: Clarified subject

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‎08-14-2020 21:29

‎08-14-2020 21:29

Hi @L.Sharon, welcome to the Community Forums!

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Looking forward to your reply.

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