Versa 2 notifications barely perceptible

[irishgrl]

My versa notifications (which were working just fine) have become barely noticeable.  I contacted support and after a number of conversations on chat and email when they were clearly drawing the conversation out - I requested a supervisor or manager.  They are no longer answering, I can only assume that they are hoping I will quit or forget that my warranty will run out this month.  Dreadful support.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @irishgrl, it's nice to see you again participating here in the Community Forums. 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[irishgrl]

While I continue to try to wake up the customer support team or get a useful answer from them I posted this on here so others can understand the low level of support provided.  I am having the exact same issue with a second device and cannot get a replacement?  Makes no sense.  I will likely move to a different device after years of using fitbit primarily because of the lack of support.

I should add - 4 days to answer an email - especially asking a question that has already been answered - unacceptable.

[irishgrl]

So more than a month later I finally got a replacement Versa 2.  I was required to send my fitbit back which bothered me greatly - I had to pay for the shipping.  I was told to send both the device and the charger but remove the band. It was requested twice in the email to return the charger.  I got the device today - no charger.  I replied with my concerns and was asked for my shipping address - again.  Feels like a game, ask a question for every email you get to drag the process out as long as possible.

[irishgrl]

This is NOT answered.  Still no charger, still not  up and running more than 6 weeks later.  Not sure why RicardoFitbit considers this a result.

[irishgrl]

How can you possibly call this answered?