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Versa won't charge

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‎01-16-2021 02:44 - last edited on ‎01-16-2021 05:37 by Fitbit Moderator

‎01-16-2021 02:44 - last edited on ‎01-16-2021 05:37 by Fitbit Moderator

Hello, 

 

I tried to connect my Versa 2 to the charger and nothing is happening. It has been sitting on the charger for hours at this point and there's no light or anything to indicate it's charging. I tried holding down the button and that also did nothing. I also tried all the steps in the support questions (cleaning the device, changing the USB cable) and still nothing happens. 


I love my Fitbit, appreciate your help!

 

 

Moderator Edit: Clarified subject

 

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‎01-16-2021 05:40 - edited ‎09-21-2023 03:48

‎01-16-2021 05:40 - edited ‎09-21-2023 03:48

Hi there @Valeberetta, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I'm happy to hear you love your Fitbit. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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