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Versa 2 won't turn on

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‎01-16-2021 02:47 - last edited on ‎12-04-2024 08:53 by Fitbit Moderator

‎01-16-2021 02:47 - last edited on ‎12-04-2024 08:53 by Fitbit Moderator

  • At first my versa 2 would turn itself off randomly. I would reset it, put it on the charger, and it would be fine. Then it started randomly turning itself off and the troubleshooting wouldn't last. Now it no longer turns on. I've been using fitbit products for over 5 years and never had an issue. This is very frustrating especially since its not even a year since I had my Versa 2. What's the next step? 

 

Moderator Edit: Clarified subject

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‎01-16-2021 05:35 - edited ‎09-21-2023 03:49

‎01-16-2021 05:35 - edited ‎09-21-2023 03:49

Hello there @Dorestal, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how frustrating this can be. 

I've seen you contacted our Support Team after posting to report about this issue. As you were told during your chat, someone will be in contact with you soon. Stay tuned to your inbox!

Maria | Community Moderator, Fitbit


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