Versa 2 notifications issue

[Kfarb]

I've seen similar posts from over a year ago about Versa 2 not getting notifications from phones. I am getting the error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”and it's really annoying having to restart my phone all the time. Has this been fixed? What can I do?

Moderator edit: format

[JuanJoFitbit]

@Kfarb It's great to see you in our Fitbit Community. I totally understand how you feel about the notifications issue that your Versa 2 has experienced. By the way, thank you for trying to get the issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch and see if the issue gets fixed.

Hope this helps.

[Kfarb]

HI @JuanJoFitbit . Thanks for the response.

I've checked, and none of those things should be an issue. I used to get notifications no problem, but this has been happening for a few weeks now. Maybe out of the blue, or maybe because of a Fitbit update. Either way, I have to restart my phone multiple times a week to get notifications to temporarily work again. It's just not something I want to have to keep doing.

Any other suggestions?

[JuanJoFitbit]

@Kfarb thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.