Versa 2 notifications not working

[Saikirangoud]

Hi guys please any one help me I am unable to check any of the notification which are running on my phone are not getting display or awaken on my new versa 2.if it is working also working for some time only can you please help me out with this

Moderator edit: Updated subject for clarity

[SilviaFitbit]

@Saikirangoud Welcome to the Community. Thanks for the details mentioned. 

It's pretty weird that you're not receiving notifications or that they work some time and then they stopped working. I would like you to make sure you've set them in your watch by following the steps on this article. 

If you have them set correctly but they are still not working, please force quit your Fitbit app, reset Bluetooth, restart your Versa 2, refresh notifications and set them up again. Find the instructions here. Could you let me know the phone that you're using? 

I'll be around if you need further assistance. 

[Saikirangoud]

Hi thanks for the reply but I have done all the exercise before posting in the community by the way I am using OnePlus 6 mobile @SilviaFitbit 

[CrazyHorse99]

Does not work for me either. I started a thread as well on this. It never worked for me. I have also tried all the tricks to no avail. 

[kimmy4]

I am having a similar problem as well. I tried all the things I read and was told from Fitbit Support Chat, but I am still not able to receive text notifications, although I can receive notifications from calls, emails, and other apps. 

[SilviaFitbit]

@Saikirangoud Thanks for getting back and for sharing the phone that you're using. 

In this case, I've created a case on your behalf with our Support team and they will continue assisting you. 

@CrazyHorse99 Thanks for getting back. Please continue the communication in this thread, where another Moderator is already assisting you. 

@kimmy4 Welcome to the Community. Thanks for the troubleshooting tried and the details mentioned. Could you let me know the phone that you're using?

Keep me posted. I'll be around if you need further assistance. 

[Saikirangoud]

Hopefully you people give the permanent solution  waiting for the Support team Moderator @SilviaFitbit @kimmy4 @CrazyHorse99 

Moderator edit: Format

[SilviaFitbit]

@Saikirangoud Thanks for getting back. A reply should be on its way, our Support team is always here to assist you. 

Catch you later. 

[kimmy4]

@SilviaFitbit Thanks for getting back to me. Sorry for the delay in responding. I am using the iPhone SE. 

[SilviaFitbit]

@kimmy4 Thanks for getting back. In this case, I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions. 

[BitMan5]

Such a cookie cutter response from the moderator, Fitbit knows about this issue, it is in extremely frustrating situation for everybody, why they can't get their act together with this and hire people that actually know what they're doing. I work in IT and I know the environment and culture of how people work in this field. It is very lax, and nobody hustles to do anything. With thousands of customers having issues, and we're supposed to wait months for fixes that might not work, because developers aren't getting the incentives or being pushed to actually do the job they were hired for. 

[al0vely]

Has this issue been resolved?

I moved from Versa to Versa 2 recently and notifications are not working from my android device.  I do receive some notifications from IOS device only. 

[kimmy4]

@al0vely  Yes my issue was resolved. I realized I had to turn the preview button on in my iOS messages in order to read the messages.

[Jl329]

Yeah I'm really fed up of this. Got a new fitbit two weeks ago, notifications worked for 10 mins. Did all this and got a new one sent out and still spk g the exact same thing with the error message on the notifications bkt. What is going on!!!!