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Versa 2 pairing issue with Samsung S9

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‎01-31-2021 04:39 - last edited on ‎01-31-2021 20:34 by Fitbit Moderator

‎01-31-2021 04:39 - last edited on ‎01-31-2021 20:34 by Fitbit Moderator

Hi I cant seem to get my versa 2 paired  with my samsung s9  phone  , when I have spotify  open on watch  its doesn't Recognise my s9 and can't use the Spotify on versa  2 to work with me phone  , versa 2 updated  and rebooted  versa  2  any ideas  thanks

 

Moderator Edit: Clarified subject

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‎01-31-2021 20:33 - last edited on ‎08-18-2025 09:14 by Fitbit Moderator

‎01-31-2021 20:33 - last edited on ‎08-18-2025 09:14 by Fitbit Moderator

Hi @Ger132, welcome to the Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to pair your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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‎01-31-2021 20:33 - last edited on ‎08-18-2025 09:14 by Fitbit Moderator

‎01-31-2021 20:33 - last edited on ‎08-18-2025 09:14 by Fitbit Moderator

Hi @Ger132, welcome to the Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to pair your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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