Notifications are not coming through my Versa 2

[lucyharrisonlnn]

My versa 2 won't notify me when calls or texts come through. 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @lucyharrisonlnn. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Versa 2 won't notify you about your notifications. I will do my best to help you with this! 

As a first approach, I'd recommend checking whether your Versa 2 is in sleep mode. When sleep mode is on:

• Notifications, goal celebrations, and reminders are muted.
• The screen's brightness is set to dim.
• The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
• The sleep mode icon illuminates in quick settings.

If the above doesn't describe your issue, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone.