Versa 2 problem

[JEANIEP14]

• Screen has gone all lined . How can I fix this?

[SunsetRunner]

Hello @JEANIEP14 

I would first try restarting your Versa 2. Just press in and hold the button down on your Versa 2 until you see the Fitbit Logo then release the button. (It should vibrate letting you know the restart is complete) 

If the problem continues try changing your clock face by going through the Fitbit App. Look here to see how: https://help.fitbit.com/articles/en_US/Help_article/2311.htm. Preferably change the clock face to another clock face made by Fitbit or your original clock face that came with your Versa 2.

I hope that helps your screen issue. Please let me know how it goes

[JEANIEP14]

I’ve tried both but none have worked! Thanks for trying

[SunsetRunner]

Hello again @JEANIEP14 

I’d certainly call Fitbit Customer Service. I can see you basically had your Versa 2 since October 2021. Your still within your one year warranty. (Close but it’s still under one year 😉)

You can find ways to contact them here: https://myhelp.fitbit.com/s/support?language=en_US

I find calling them directly the easiest method but live chat is an option as well.

I hope pointing you in the right direction helps. I truly hope they can get this sorted out for you quickly. 
 

[JEANIEP14]

Thankyou I will be getting in touch with them tomorrow