Versa 2 problems with screen after swimming

[Ladymelone]

The day after swimming my screen went blank, although approx 60% battery life. I did the 10 second reset and when it turned back in the touch response was slow to process. I did the 10 second reset again and cleaned the back of the watch also, and now touch screen is not responding at all. Please help!

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Ladymelone.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

In addition to restart, I would recommend changing the clock face by following these instructions.

Whether this doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.

[Ladymelone]

It still didn’t fix it and I even reset it once more. I will call it in. Thank you. 

[EdsonFitbit]

Thanks for the update, @Ladymelone.

I'm pretty sure that Customer Support will do their best to provide a high level of support.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

See you around.