help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 problems

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-25-2021 20:41

‎02-25-2021 20:41

Today mid day my fitbit disconnected from my phone and then the screen went black and now only shows the logo. I have followed the steps that was recommended by others, but nothing is working. Tried rebooting, tried charging,  disconnected it from the app, and nothing.  What can I do to fix it? 😕

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎02-25-2021 22:49 - last edited on ‎07-05-2024 13:09 by Fitbit Moderator

‎02-25-2021 22:49 - last edited on ‎07-05-2024 13:09 by Fitbit Moderator

Did you do a proper restart with the button

Make sure you wait for the logo to disappear and to reappear.

If you get it up and running change the clock face to a standard Fitbit one in case its the clock face causing the crashing.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎02-26-2021 04:32

In response to Guy_

‎02-26-2021 04:32

Yes, I have held it for the 10 seconds. The screen is black and then every 5 seconds the logo pops up and stays for a couple seconds goes away again.  

Best Answer
0 Votes

‎02-26-2021 04:40

In response to JenB57

‎02-26-2021 04:40

Thanks, in that case probably best to contact Fitbit Support directly. They may be able to help you.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎02-26-2021 04:50

In response to Guy_

‎02-26-2021 04:50

Thank you

Best Answer
0 Votes