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Versa 2 reboot loop and has garbled display (sometimes) when I sync

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‎03-09-2021 08:39 - last edited on ‎03-09-2021 12:28 by Fitbit Moderator

‎03-09-2021 08:39 - last edited on ‎03-09-2021 12:28 by Fitbit Moderator

I have Versa 2.

It started restarting itself continuously every time I try to sync with the app. I deleted the app, reset the watch, restarted the watch and nothing changes. 

I also had a case of garbled display couple of times and I fear this watch is going to die soon. 

need help from Fitbit!

I contacted Fitbit and support on twitter but there is no response.

Absolutely the worse customer service. 

 

Is anyone having the same issue?

Moderator edit: Clarified subject Moderator edit: Formatting
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‎03-09-2021 12:29 - last edited on ‎03-13-2025 08:24 by Fitbit Moderator

‎03-09-2021 12:29 - last edited on ‎03-13-2025 08:24 by Fitbit Moderator

Hello @CrzDesi, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please restart your Versa 2 and try the following steps to troubleshoot the app:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Looking forward to your reply.

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‎03-15-2021 07:25

In response to RicardoFitbit

‎03-15-2021 07:25

Hi,
I did all the above things already but the watch continues to behave the
same.
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