Versa 2 connected GPS stops working

[EivindHamre]

The last couple of runs I've had, the GPS suddenly stop tracking after a minute of running. I've reset the device multiple times, checked my settings and always turn the battery saver off on my phone.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @EivindHamre, welcome to the Community Forums. I'm sorry to hear that the connected GPS on your Versa 2 stops working after a minute of running, I understand where your concern is coming from. Thanks for already trying to solve the issue prior to posting here, I'll be glad to continue to help you.

Verify the following requirements; then try the troubleshooting steps if necessary:

• Make sure that you have a clear view of the sky when you start the exercise. Environmental factors, including tall buildings, dense forest, steep hills, and even thick cloud cover, can interfere with your phone’s ability to connect to GPS satellites. If the signal is blocked—either because you're indoors, underground, or due to another reason—GPS won't work.
• Confirm that Bluetooth on your phone is turned on, and your device is connected under your phone’s Bluetooth settings.
• Make sure that phone is within 30 feet of your device.
• Make sure that your device can sync with the Fitbit app. For more information, see How do Fitbit devices sync their data?
• Confirm that the Fitbit app can use your phone's GPS sensors. For more information, see How do I allow my Fitbit device to use my phone's GPS sensors?

See if GPS connects after each step

1. Force quit, and reopen the Fitbit app to refresh the connection with your device.
2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Restart your phone.

Let me know how it goes. 

[Srebro]

Doing same route for months same same rutine and nothing above apply to my problem, Versa 2 just stop communicating with my Android phone.

[MarreFitbit · Accepted solution]

Hey @Srebro, welcome on board.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the following:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 2.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 2.