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Versa 2 reboot loop

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‎07-27-2020 05:57 - last edited on ‎07-28-2020 15:36 by Fitbit Moderator

‎07-27-2020 05:57 - last edited on ‎07-28-2020 15:36 by Fitbit Moderator

I let my Fitbit versa 2 die.  It would not charge, finally got it to overnight. Put it on this morning, the Info on Fitbit was incorrect just figured I needed to reset it with WiFi and went for walk.  By the time I got home the versa was frozen with the Fitbit symbol.  Now it will not charge and the Fitbit symbol will come off and on or the screen will just remain black and it will not respond to the charger.  It seems that there is a definite issue with the Fitbit and it needs to be recalled given all the comments regarding this issue 

 

Moderator Edit: Clarified subject

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‎07-28-2020 15:36

‎07-28-2020 15:36

Hi @raneyschu, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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