help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 reboot loop

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-21-2020 19:09 - last edited on ‎11-22-2020 15:16 by Fitbit Moderator

‎11-21-2020 19:09 - last edited on ‎11-22-2020 15:16 by Fitbit Moderator

I am unable to turn on my Fitbit Versa 2. It currently shows the Fitbit logo for around 12 seconds, then goes black for 3 second before showing the Fitbit logo again.  

I have tried pushing the on/off button, holding for 10 seconds etc. but nothing seems to fix it. 

I have also plugged the charger in to the USB of my computer and you hear the sound on the computer to know the usb is connected and then the disconnect sound when the logo disappears. 

Most recently updated on the 10th of November. Version 70.7.21

 

I have the Fitbit app with the device previously synced on my IPhone. However because the watch won’t switch on anything I do from the app won’t apply or allow me to sync with the watch. 


Below is a link to the video showing the issue:

https://youtu.be/lSnS_ow77Kw 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-22-2020 15:17

‎11-22-2020 15:17

Hi @Boony86, welcome to the Community Forums. 

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps before posting over here, certainly, your Versa 2 isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

Best Answer
0 Votes