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Versa 2 button not working

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‎11-21-2020 22:54 - last edited on ‎11-22-2020 15:19 by Fitbit Moderator

‎11-21-2020 22:54 - last edited on ‎11-22-2020 15:19 by Fitbit Moderator

My Fitbit Versa 2 button is not working anymore. I tried to hard set it but it’s till not working. It was working fine and then one day after I charged it, it stopped working. Does anyone know how to fix this? I’ve had it since Jan of 2020. I take very good care of it. 

 

Moderator Edit: Clarified subject

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‎11-22-2020 15:19

‎11-22-2020 15:19

Hi @MayYang19, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To fix this uncommon situation, I recommend you to restart your Versa 2 following the next steps:

 

  1. On your watch, open the Settings app > About > Shutdown > confirm the shutdown.
  2. To turn your watch back on, press the back button.

 

Let me know if the issue persists.

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