help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 button not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-21-2020 22:54 - last edited on ‎11-22-2020 15:19 by Fitbit Moderator

‎11-21-2020 22:54 - last edited on ‎11-22-2020 15:19 by Fitbit Moderator

My Fitbit Versa 2 button is not working anymore. I tried to hard set it but it’s till not working. It was working fine and then one day after I charged it, it stopped working. Does anyone know how to fix this? I’ve had it since Jan of 2020. I take very good care of it. 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-22-2020 15:19 - last edited on ‎08-22-2025 15:17 by Fitbit Moderator

‎11-22-2020 15:19 - last edited on ‎08-22-2025 15:17 by Fitbit Moderator

Hi @MayYang19, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To fix this uncommon situation, I recommend you to restart your Versa 2 following the next steps:

  1. On your watch, open the Settings app > About > Shutdown > confirm the shutdown.
  2. To turn your watch back on, press the back button.

Let me know if the issue persists.

Best Answer
0 Votes