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Versa wont set up

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‎11-22-2020 09:43 - last edited on ‎11-22-2020 15:32 by Fitbit Moderator

‎11-22-2020 09:43 - last edited on ‎11-22-2020 15:32 by Fitbit Moderator

I can't get my fitbit versa to set up with my phone. I've Tried updating the app. Bluetooth is on. Nothing is working. Please help.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎11-22-2020 11:25

‎11-22-2020 11:25

Which phone do you have and is it on the list of compatible devices? click to see

Stepping in the U.S.A. since September 2013. Android 14

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‎11-22-2020 15:31

In response to Odyssey13

‎11-22-2020 15:31

Hi @GreatDane20, welcome to the Community Forums.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Just as @Odyssey13 mentioned, please make sure that your mobile device is compatible because due to a compatibility concern you can experience some connection difficulties with your devices. 

 

Let me know if further assistance is needed and if you have any additional questions.

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