Versa 2 won't sync with Android phone

[lvb78]

Hello, 

I have been using my Versa 2 for a few months and it suddenly stopped syncing. I tried all the troubleshooting (turning off bluetooth, restarting the devices, uninstalling and reinstalling, checking compatibility and upgrades) but I still can't get my device to sync. I can't even find it anymore when I look for bluetooth devices to pair. Can you please help?

[LiliyaFitbit]

Welcome to the Fitbit Community, @lvb78.

I am sorry to hear your Versa 2 stopped syncing with your Android phone. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Please confirm if you've tried the complete troubleshooting instructions at Why won't my Fitbit device sync?

Looking forward to hearing back from you.

[lvb78]

Yes, I have completing all the troubleshooting recommendations. I
uninstalled it a second time and reinstalled. It seems to be working now--I
think it had become disconnected from wifi for some reason.

[LiliyaFitbit]

Thank you for your reply, @lvb78.

I am glad to hear your device is syncing now. Thank you for your efforts and the additional details. I hope you continue enjoying the Fitbit experience without any issues. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!