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Versa 2 reboot loop

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‎01-03-2021 02:32 - last edited on ‎01-03-2021 19:07 by Fitbit Moderator

‎01-03-2021 02:32 - last edited on ‎01-03-2021 19:07 by Fitbit Moderator

Hi, I've Versa 2 smartwatch.

All the sudden today after the charge was completely drained the watch didn't start (Stuck on the logo)

 

After many attempts it did start, so I did a full factory reset but sadly this didn't fix anything, because shortly after it did start it keeps restarting forever, I've tried a couple of answers on this form but it would work for max half an hour and back to restart loop!

 

This is very sad, I've invested in this watch thought it is something reliable, but this is the outcome in less than 1 Year!

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

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‎01-03-2021 18:35

‎01-03-2021 18:35

Hello @samymassoud thanks for your post, welcome to the Community Forums!

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Versa 2 isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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