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Versa 2 registers sleep while I'm active

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‎04-11-2020 08:01 - last edited on ‎04-28-2020 07:39 by Fitbit Moderator

‎04-11-2020 08:01 - last edited on ‎04-28-2020 07:39 by Fitbit Moderator

My Fitbit Versa 2 registers sleep all day long while I am active. Even if I took a long walk, he registers that I have slept. I only see the simple sleep data during the day. Does anyone have any idea how to fix this problem?

 

 

Moderator edit: updated subject for clarity

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‎04-28-2020 07:39

‎04-28-2020 07:39

Hi @Lonneke1989, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I would like to follow up and help you with your Fitbit Versa 2 since it tracks sleep when you are actually active.

 

Please restart your Versa 2 as described in this help article. After this, follow the steps listed in this help page. These are tips to wear your device properly.

 

Finally, monitor your watch for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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