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Versa 2 replacement inquiry

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‎11-08-2020 20:26 - last edited on ‎11-09-2020 05:15 by Fitbit Moderator

‎11-08-2020 20:26 - last edited on ‎11-09-2020 05:15 by Fitbit Moderator

Hey, 

So my Fitbit stopped working a couple of months back. I contacted fitbit and they told me I am eligible to get a replacement. I sent my old watch back in return for a replacement. Although, it’s been two months since Fitbit told me that my replacement package was shipped but I still have not received it. 

I have gone by this whole year without a watch with the promise of a new one. I hope someone can help me out?

 

 

Moderator edit: updated subject for clarity

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‎11-09-2020 05:14

‎11-09-2020 05:14

Hi @SanGurappa, welcome to our Fitbit Community. I'm sorry to hear that you haven't received news in regards the replacement Versa 2 that was offered. I totally understand how you feel about this.

 

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and proceed accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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