help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 replacement isn't working properly

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-10-2022 15:46 - last edited on ‎01-10-2022 17:37 by Fitbit Moderator

‎01-10-2022 15:46 - last edited on ‎01-10-2022 17:37 by Fitbit Moderator

Hi guys got a replacement versa 2 today I set it up & it’s synced but can’t get anything on screen only when I hold side button quick settings comes up & that’s only thing I can get into 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-10-2022 17:39 - edited ‎02-27-2024 11:26

‎01-10-2022 17:39 - edited ‎02-27-2024 11:26

Hi there, @karenoC123. Thanks for stopping by in the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2 replacement. 

It seems like it hasn't been properly setup. With that being said, please restart your Versa 2. Then, follow the steps below:

  • Unpair your old and new Versa 2 from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 2 again.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
1 REPLY 1

‎01-10-2022 17:39 - edited ‎02-27-2024 11:26

‎01-10-2022 17:39 - edited ‎02-27-2024 11:26

Hi there, @karenoC123. Thanks for stopping by in the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2 replacement. 

It seems like it hasn't been properly setup. With that being said, please restart your Versa 2. Then, follow the steps below:

  • Unpair your old and new Versa 2 from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 2 again.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer