Versa 2 replacement screen seems corrupted

[tseav6509]

I am reaching out to find out what steps i must take for my replacement versa 2. I am now having the same issues i had on my first one with the screen being corrupted and now showing a white screen. I have tried to restart multiple times, i have factory reset it as well. i have tried to 

Moderator Edit: Clarified subject.

[Guy_]

Hi @tseav6509 - if you are having problems with the replacement and it (or the original) is still under warranty you can always chat again via the Fitbit App, Help & support section, Contact Customer support.

[AndreaFitbit]

Welcome to the Fitbit Community, @tseav6509. I'm sorry to hear that your Versa 2 replacement is corrupted. Thank you for mentioning that you have tried to restart multiple times and that you have factory reset it as well.

Please confirm that you have tried changing the clock face with instructions of: How do I change the clock face on my Fitbit device?

Thanks for your advise @Guy_.

[tseav6509]

I have tried changing the clock face.

[AndreaFitbit]

Thanks for getting back to us and for following troubleshooting steps @tseav6509..

I went ahead and created a case on your behalf, so you can continue receiving assistance. 

Have a nice day.