03-11-2024
15:43
- last edited on
03-12-2024
10:10
by
AndreaFitbit
03-11-2024
15:43
- last edited on
03-12-2024
10:10
by
AndreaFitbit
03-11-2024 21:25
03-11-2024 21:25
Hi @tseav6509 - if you are having problems with the replacement and it (or the original) is still under warranty you can always chat again via the Fitbit App, Help & support section, Contact Customer support.
Author | ch, passion for improvement.
03-12-2024 10:19 - edited 03-12-2024 10:23
03-12-2024 10:19 - edited 03-12-2024 10:23
Welcome to the Fitbit Community, @tseav6509. I'm sorry to hear that your Versa 2 replacement is corrupted. Thank you for mentioning that you have tried to restart multiple times and that you have factory reset it as well.
Please confirm that you have tried changing the clock face with instructions of: How do I change the clock face on my Fitbit device?
Thanks for your advise @Guy_.
03-12-2024 15:17
03-12-2024 15:17
03-12-2024 15:27
03-12-2024 15:27
Thanks for getting back to us and for following troubleshooting steps @tseav6509..
I went ahead and created a case on your behalf, so you can continue receiving assistance.
Have a nice day.