03-02-2022
06:04
- last edited on
03-02-2022
08:25
by
AndreaFitbit
03-02-2022
06:04
- last edited on
03-02-2022
08:25
by
AndreaFitbit
Ordered the silver/grey Versa2 and when I received it the color of the device and the buckle on the band was purple. Talked with Fitbit received a return authorization and shipped it back for the correct color. That was almost 2 weeks ago and the shipping has been sitting in Chino CA for the last several days. Delivery date unknown AND pending. Had I known this was going to be such a pia I would have kept the wrong device. Now I’m thinking I’ll never see the replacement.
At this point I’m just going to request a refund if they ever receive it because it probably takes months for their replacement to get to me.
Moderator edit: updated subject for clarity and work choice.
03-02-2022 08:23
03-02-2022 08:23
Welcome to the Fitbit Community, @mmg13206. I'm sorry to hear about your Versa 2 return process.
I understand how frustrating this could be and would recommend keeping in touch with our team if you have questions or concerns.
Keep on visiting the forums.
03-10-2022 06:51
03-10-2022 06:51
Does Fitbit ever admit it’s a lost delivery and file a claim? This ridiculous every time I talk with someone the tracking info updates and then a day later goes back to pending, delivery date unknown - it’s supposedly sitting 2 hours outside the destination.
03-10-2022 07:31
03-10-2022 07:31
03-10-2022 07:35
03-10-2022 07:35
03-10-2022
09:03
- last edited on
05-28-2024
06:06
by
MarreFitbit
03-10-2022
09:03
- last edited on
05-28-2024
06:06
by
MarreFitbit
Thanks for getting back to us and for your question @mmg13206.
Please keep in touch with our Support Team and they might send you another watch without having the one you sent back like they did with @JMacWoody and @Lpost.