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Versa 2 scratched screen - My experience with Support

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‎12-17-2019 11:10 - last edited on ‎12-18-2019 16:28 by Fitbit Moderator

‎12-17-2019 11:10 - last edited on ‎12-18-2019 16:28 by Fitbit Moderator

I’ve had a Versa 2 for four days with multiple scratches to the screen. Anyone had this issue? I’ve had an ionic and it was great, in addition to the customer service previously. Today, I reached out to customer service to rectify the defective product. They basically said I own it and there was no proof it came in that condition. Meanwhile it’s scratched and I haven’t even had a workout. Literally used it for four days. Any advice? I’m not asking for anything free, I just want them to make it right if there’s an issue- considering the amount of money I paid for it.

 

Moderator edit: Subject for clarity
Moderator edit: Word choice

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‎12-18-2019 16:29

‎12-18-2019 16:29

Hello @aedwards1006, welcome to the Community Forums! It's a pleasure to assist you today.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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‎12-18-2019 16:29

‎12-18-2019 16:29

Hello @aedwards1006, welcome to the Community Forums! It's a pleasure to assist you today.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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‎12-22-2019 23:48

In response to RicardoFitbit

‎12-22-2019 23:48

Hi,

I am a fitbit fan and have been using versa Lite. I never came across such a issue with a quality product.

Now it seems a degraded one. The screen is prone to scratches very often. But when I use versa lite, it feel more resistant to scratches. Rather I would say, not a single scratch on my Lite. But Versa2 is having two scratches without any physical rub of my knowledge.

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