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Versa 2 screen and battery issues

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‎12-20-2020 22:39 - last edited on ‎12-21-2020 06:44 by Fitbit Moderator

‎12-20-2020 22:39 - last edited on ‎12-21-2020 06:44 by Fitbit Moderator

Hi, I'm not sure if this has been asked before but I can't seem to find a solution. I plugged my watch into charge and all of a sudden the screen turned into this bright white toned screen. It's hard to describe but it is extremely bright and the background that normally appeared as black now is a bright brown. It still works but it obviously does not look correct. I have tried adjusting the brightness, resetting it and changing the clock screen but nothing seems to work. The battery also is draining rapidly. Before this occurred I could go 6 or so days without charging it, and now it drains within the day. Any help would be appreciated, thank you!

 

Moderator Edit: Clarified subject and formatting

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‎12-21-2020 06:49 - edited ‎10-06-2023 07:26

‎12-21-2020 06:49 - edited ‎10-06-2023 07:26

Hi there @LFuenning, welcome to the Community Forums. Thanks for trying to troubleshoot this situation before reaching out. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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