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Versa 2 screen and button are unresponsive

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‎08-06-2020 08:18 - last edited on ‎08-07-2020 13:24 by Fitbit Moderator

‎08-06-2020 08:18 - last edited on ‎08-07-2020 13:24 by Fitbit Moderator

My Versa 2 is frequently unresponsive to pressing the side button or tapping the screen to wake up. It is charging just fine, but only responds occasionally. Also, it shows it is paired with my Pixel 4 but I'm rarely receiving call/text/email notifications. Any ideas how to fix this? Thanks!

 

 

Moderator Edit: Clarified subject

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‎08-07-2020 13:28 - edited ‎10-03-2023 10:12

‎08-07-2020 13:28 - edited ‎10-03-2023 10:12

Hi there @saralyn_k, welcome to the Community Forums. Thanks for the details provided in your post about the unresponsive screen and button on your Versa 2 and inconsistency with the notifications. I'll be glad to help you.

In regards to the button and screen not working, I'd recommend restarting your Versa 2 by following the steps provided at: How do I restart my Fitbit device? 

About the notifications not coming through, since you have an Android phone, see: Why are notifications delayed or missing?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-07-2020 13:28 - edited ‎10-03-2023 10:12

‎08-07-2020 13:28 - edited ‎10-03-2023 10:12

Hi there @saralyn_k, welcome to the Community Forums. Thanks for the details provided in your post about the unresponsive screen and button on your Versa 2 and inconsistency with the notifications. I'll be glad to help you.

In regards to the button and screen not working, I'd recommend restarting your Versa 2 by following the steps provided at: How do I restart my Fitbit device? 

About the notifications not coming through, since you have an Android phone, see: Why are notifications delayed or missing?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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