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Versa 2 screen and button not working

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‎04-18-2020 10:34 - last edited on ‎05-10-2020 19:10 by

‎04-18-2020 10:34 - last edited on ‎05-10-2020 19:10 by

I've been instructed by the company to "restart", my Versa 2 and that would help my frozen screen problem.  When the update that "caused" the problem was uploaded, my button STOPPED WORKING too.  I can see the time, but i have to tap the watch 6-7 times. The side button is completely unresponsive, and it feels spongey.  Can anyone tell me how to restart the Versa 2 without a button.

Someone named Juan, reached out to me but then went silent.  He said that i recently Sync my watch, but it did it to my phone with a frozen screen on it's own.  This whole Fitbit thing has me pissed, I'm using my old one but feel like putting my new Versa 2 in a box and sending it to the CEO, they have completely dropped the ball and the customer on this. 

Don't buy any Fitbit product until this problem is resolved, they have over 10,000 complaints on this Versa 2...... 

 

 

Moderator edit: subject for clarity

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‎05-10-2020 19:09

‎05-10-2020 19:09

Welcome to the Fitbit Community, @toothman10. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the issues you experienced with your Versa 2 screen and button. Thanks for trying to resolve this, I totally understand how you are feeling and I am glad to assist you with that.

 

Thank you for working with our Support team. Upon checking with them, I was told that they were able to resolve the issue with your watch. Thank you for your time and feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-10-2020 20:36

In response to LiliyaFitbit

‎05-10-2020 20:36

LiliyaFitbit,
I don’t know what you are talking about, I’m using my old Charge 2, because my Versa 2 is STILL BROKEN!!!! Please read all the posts the company is supposed to be sending my a REPLACEMENT watch. My new Versa 2 has a button that doesn’t work and will not permit me to factory reboot. My current VERSA 2 is worthless if you are seeing Fitbit Syncing it’s my old Charge 2 with a cracked screen.

I’m still waiting for the replacement watch it should have been here this weekend.

This company is terrible with customer service!!!

Unhappy and Frustrated Toothman10
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