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Versa 2 screen became unresponsive

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‎05-25-2020 09:00 - last edited on ‎06-30-2020 06:28 by Fitbit Moderator

‎05-25-2020 09:00 - last edited on ‎06-30-2020 06:28 by Fitbit Moderator

I've had this type of Fitbit, a versa 2, for about a year. This one is my 3rd Fitbit. I have been happy with each one until today. This one worked great until the update this morning. It will not turn back on. Periodically the screen will show a screen size battery with red explanation point indicating very low battery. I understand that. Except the problem is, the battery was NOT critically low prior to the start of the update. Currently it has been on the charger for over 2 hours with NO change. I have uninstalled and reinstalled the mobile app with no change in status.

 

 

Moderator edit: updated subject for clarity

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‎06-30-2020 06:27

‎06-30-2020 06:27

Hi @DebbydG, it's great to see you in our Fitbit Community. Regarding the unresponsive screen issue that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often and please stay safe! 😀

JuanJo | Community Moderator

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