Versa 2 won't turn on

[Mobell]

I have had my Versa fitbit for less then a year and it will not turn on and once in a while the fitbit logo comes on but will not go pass that point. This fitbit has already been replaced once and I'm having the same problem once again. What else can I do to get it working again??  Please advice. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @Mobell, welcome to the Community Forums. I'm sorry to hear about your Versa 2's screen behavior, I'll be glad to help you.

As a first approach, I'd recommend to restart your Versa 2 as suggested here: How do I restart my Fitbit device?

If the restart doesn't work, I'd suggest performing a factory reset. Note that when doing a factory reset you'll need to reinstall any apps on your device after, and if you couldn’t sync your device, then any data on the Fitbit device will be lost since the last time sync. Before doing so, I recommend syncing your Versa 2, remove it from your Fitbit account and unpair it from your phone's Bluetooth settings, then perform the factory reset. 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

I'll be around if you need further assistance.

[Mobell]

I've done that twice and still nothing. Is there anything else I can do??Sent from my Verizon, Samsung Galaxy smartphone

[MarreFitbit]

Hello @Mobell, I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.

[Mobell]

Following up on what to do with my fitbit that will not turn on even after recharging. Are there any other things I can try to get it up and running??Mobell Sent from my Verizon, Samsung Galaxy smartphone

[MarreFitbit]

Hi @Mobell, thanks for getting back. In regards to your inquiry, we've exhausted all possible troubleshooting steps for the issue you're experiencing. Our Support Team will be able to work with you and review your options. Stay tuned to your inbox!