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Versa battery and screen issues

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‎05-25-2020 10:19 - last edited on ‎06-30-2020 06:16 by Fitbit Moderator

‎05-25-2020 10:19 - last edited on ‎06-30-2020 06:16 by Fitbit Moderator

Starting yesterday afternoon my battery went dead unexpectedly and very fast.  Got it charged a little, then went into the spiral of Fitbit logo.  Couldn’t restart it.  Wore it last night and it buzzed on a time or two.  Came back to life again briefly this am and synced with phone.  Put on charger and not just black screen.  Won’t engage at all.

 

 

Moderator edit: updated subject for clarity

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‎06-30-2020 06:15

‎06-30-2020 06:15

Hi @llskorick, it's great to see you in our Fitbit Community. Regarding the screen and battery issue that your Fitbit Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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