Versa 2 screen black out

[PavanUppula]

I purchased Fitbit versa2 in January suddenly my screen went blank and even after repeated restarts it worked for 2 hours and again the problem recurred again and again . My versa does show any problem with syncing or charging but screen is not responsive. I have done all the actions

• Multiple restarts
• Updated 2 to 3 times
• Factory reset
• Clock face changed multiple times
• Even removed Fitbit app from my phone reinstalled
• Paired the device once again

but the problem was not solved. As the product is without the warranty I would like know the process how to set the issue. Here are my invoice details IN-2289 . Purchased versa2 from amazon.in.

Moderator edit: format

[JuanJoFitbit]

Hi @PavanUppula, welcome to our Fitbit Community! Regarding the unresponsive screen issue that your Versa 2 has experienced, I appreciate your time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone and provided some instructions. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.

[PavanUppula]

Yes, there was a prompt response from customer service team and I got a
message that replacement was shipped.Currently waiting for its
arrival.Appreciate your support
Regards
Dr pavan

[JuanJoFitbit]

Hi @PavanUppula, that's great news! I'm so glad to hear that you are back on track with a replacement unit now. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀