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Versa 2 screen came off

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‎04-09-2022 16:39 - last edited on ‎04-11-2022 05:16 by Fitbit Moderator

‎04-09-2022 16:39 - last edited on ‎04-11-2022 05:16 by Fitbit Moderator

My Versar 2 just fell off this is the second time it’s happened. This is one of the easiest Watch I have owned and I’m so used to it. Is there anything that can be done ?

 

 

Moderator Edit: Clarified subject

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‎04-11-2022 05:18 - edited ‎07-17-2023 03:57

‎04-11-2022 05:18 - edited ‎07-17-2023 03:57

Hi there, @DebMoce. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from and how you must be feeling. 

When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

I've seen you tried sending an email to our team, but it didn't go through. So, please note the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-11-2022 05:18 - edited ‎07-17-2023 03:57

‎04-11-2022 05:18 - edited ‎07-17-2023 03:57

Hi there, @DebMoce. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from and how you must be feeling. 

When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

I've seen you tried sending an email to our team, but it didn't go through. So, please note the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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