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Versa Lite is acting odd

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‎04-09-2022 11:16 - last edited on ‎04-11-2022 05:10 by Fitbit Moderator

‎04-09-2022 11:16 - last edited on ‎04-11-2022 05:10 by Fitbit Moderator

my versa lite has worked for over 2.5 years, i haven't done a thing to it.  all of a sudden the screen won't shut off.  it appears off/blank, but you can see a dim glow telling me it remains on and is draining what battery power is in it.  the screen does not appear either when it is being charged, the regular face shows with the little battery charging in the upper left corner.  normally when i charge it, the whole screen tells me it's charging and what the current charge is.  i updated to the latest software as normal, still doing the same thing.  I factory reset it and it is still doing the same thing.  is it trash now? is this a battery charge issue?  is this a screen issue?  or is there something i can do to save it?

 

Moderator Edit: Clarified subject

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‎04-11-2022 05:11 - edited ‎07-17-2023 03:58

‎04-11-2022 05:11 - edited ‎07-17-2023 03:58

Hi there, @Robinneveau. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

Since you've exhausted all steps we could've provided here in the forums, please note the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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